GENERAL TERMS AND CONDITIONS – ONLINE STORE

1. General

These terms apply to purchases made in the online stores operated by Jyväskylän festivaaliyhdistys ry (Business ID 1062184-7): https://jyvaskylankesa.fi and https://puistojuhlat.fi.

All prices include VAT unless otherwise stated.

2. Placing an Order

Orders are placed by adding products to the shopping cart and completing payment via Paytrail.
A confirmation email is sent after a successful purchase.

If an order cannot be fulfilled, we will notify the customer as soon as possible.

3. Delivery and Pickup

Physical products

• Delivered to the address provided by the customer.
• Typical delivery time: 2–5 business days.

Pickup

• Items can be picked up from Jyväskylän Kesä office (Seminaarinkatu 13, 40100
• Jyväskylä).
• Pickup times are announced on the website or in the order confirmation.

4. Digital Tickets and Intangible Services

Event and course tickets

According to consumer protection law, event and course tickets with a fixed date are non-refundable once the purchase is completed (Finnish Consumer Protection Act, chapter 6 section 16).

Tickets are not refunded unless the event is cancelled.

Delivery of digital tickets

• Digital tickets are delivered to the email address provided during the order process.
• The customer is responsible for providing a correct email address.

5. Right of Withdrawal (Physical Products Only)

Customers may return physical products within 14 days of receiving the item.

Return conditions

• The item must be unused and in original condition.
• The customer must notify us in advance at kesa@jyvaskylankesa.fi.
• The customer is responsible for return shipping costs unless the product is defective or incorrect.

6. Complaints

Report any defects as soon as possible, and no later than 14 days after receiving the product. Submit complaints to kesa@jyvaskylankesa.fi, including a description and your contact details.

Defective products will be replaced or refunded.

7. Processing of Personal Data

Personal data is processed according to the Privacy Notice of Jyväskylän festivaaliyhdistys ry,
available on our website.

8. Limitation of Liability

• We reserve the right to correct obvious pricing or availability errors.
• We are not liable for delays or issues caused by force majeure.
• We are not responsible for indirect damages unless required by mandatory law.

9. Payment Service Provider (Paytrail)

Payments are processed by Paytrail Oyj.

Paytrail appears as the payment recipient on bank statements and is responsible for payment-related obligations.

10. Applicable Law and Dispute Resolution

These terms are governed by Finnish law. Disputes should first be resolved through negotiation.

Consumers may also refer disputes to the Finnish Consumer Disputes Board.